Refund Policy
Last updated: July 31, 2026
Overview
We want to resolve reasonable billing and subscription issues fairly. This Policy applies to subscription payments processed directly by Fyremind. It does not limit any refund or cancellation right that cannot be waived under applicable law.
Canceling automatic renewal prevents future charges but does not itself refund a completed charge. A refund request is separate from a cancellation request.
Standard Refund Eligibility
You may request a refund of Your most recent Fyremind subscription charge within 21 calendar days after that charge. This applies to both an initial subscription purchase and a renewal charge.
Your first eligible refund request for an Account will ordinarily receive a full refund of the most recent charge. We ask You to select or describe a reason so We can identify billing problems and improve the Service. A request under this standard policy does not provide a refund for earlier subscription periods.
We may decline or manually review requests involving suspected fraud, abuse, duplicate Accounts, chargebacks, materially inaccurate information, or another attempt to circumvent this Policy.
Requests Requiring Manual Review
We will manually review requests that:
- Are made more than 21 days after the charge.
- Are not the Account's first refund request.
- Seek refunds for multiple charges or earlier subscription periods.
- Request a partial or prorated refund.
- Present unusual billing, service, fraud, hardship, or other exceptional circumstances.
During review, We may consider the reason for the request, timing, use of Premium, duplicate or unauthorized charges, Service availability, previous refunds, and other relevant circumstances. We may grant a full refund, a partial refund, or no refund, subject to applicable law.
Not using the Service does not automatically entitle a subscriber to refunds for past periods during which Premium remained available. We may nevertheless provide a discretionary refund where We consider it fair and reasonable.
How Refunds Are Returned
Approved refunds are returned to the original payment method. After We issue a refund, it normally appears within 5–10 business days. The actual posting time is controlled by Your bank or card issuer and may take longer. A refund issued soon after a charge may appear as a reversal in which the original charge disappears rather than as a separate credit.
Apple App Store and Google Play Purchases
Apple and Google control refunds for purchases they process. Requests concerning an Application Store purchase must be submitted through that store and are governed by its eligibility rules, procedures, and processing times. Fyremind cannot guarantee or directly issue an Application Store refund.
How to Request a Refund
Use the refund option in Your Fyremind subscription settings when available, or email support@fyremind.com. For subscription and billing inquiries, email billing@fyremind.com. Include the email address associated with Your Account and the reason for the request. Do not send complete payment-card information by email.